Frequently Asked Questions
Find quick answers about bookings, reports, payments, and more.
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Account & Support
No, you can book as a guest using just your name and phone number. Creating an account through the Patient Portal lets you track your booking history more easily.
The Patient Portal is a dashboard for registered patients to view their booking history, reports, and manage upcoming appointments in one place.
Visit our Contact page for phone, WhatsApp, and email details, or use the on-site chat assistant available on every page for quick answers.
Yes, our emergency contact and ambulance numbers are listed in the site header/footer and on the Contact page for urgent situations.
Open positions are listed on our Careers page, where you can view job details and submit your application directly online.
Booking & Appointments
Go to the Doctors page, pick a doctor, choose an available date and time slot, and confirm your details. You will get a confirmation with a booking reference by SMS/email.
Yes. Open the Diagnostic Tests page, add the tests you need, choose a branch and time, and complete the booking directly — no doctor referral required for most tests.
Visit the Health Packages page, select a package that matches your needs, and follow the booking flow to choose a branch, date, and pay online or at the counter.
Some doctors offer instant slots for urgent same-day consultations. When available, you will see an "Instant" option on the doctor's booking page that skips the usual scheduling wait.
Yes. Use the "Manage Booking" link sent in your confirmation SMS/email to reschedule or cancel yourself. Cancellations made close to the appointment time may be subject to a cancellation fee as shown on the manage page.
Slots are held for a short time while you complete booking. If another patient confirms the same slot first, it becomes unavailable and you will be asked to pick a different time.
Yes, patients who booked with the same doctor recently may automatically qualify for a returning-patient discount, which is applied during the booking flow if eligible.
Yes, we send appointment reminders by SMS/email before your scheduled visit so you don't miss it.
Yes, your booking confirmation page includes a "Download Calendar (.ics)" option that adds the appointment to Google Calendar, Outlook, or your phone's calendar app.
Doctors & Consultations
Browse the Doctors page, which lets you filter by department/specialty. Each doctor profile shows their qualifications, experience, consultation fee, and available slots.
This depends on the doctor — some offer only in-person visits at a branch, while others may offer telemedicine/online consultation. This is indicated on the doctor's profile and booking page.
Yes, if a doctor practices at multiple branches, you can select your preferred branch during the booking flow before choosing a time slot.
Please bring a valid ID, your booking confirmation (SMS/email), and any previous reports or prescriptions relevant to your visit.
Health Tools & Resources
We offer free calculators and screeners including a BMI calculator, BMR calculator, blood pressure checker, diabetes risk screener, pregnancy due date calculator, water intake calculator, ideal weight calculator, and a symptom checker.
No, these tools are for general guidance only and do not replace a proper medical consultation. Please book an appointment with a doctor for diagnosis or treatment.
Our Blog and Health Talk sections publish articles, health tips, and awareness content from our medical team.
Home Collection & Home Care
Yes, we offer home sample collection across our coverage areas. You can request it while booking a test, or directly from the Home Sample Collection page.
Our Home Care Services page lists services such as nursing care, physiotherapy, and other in-home medical support that can be booked for a preferred date and time window.
Home care bookings can typically be made from the next available slot up to a couple of weeks in advance — the booking calendar will only show valid dates and time windows you can choose from.
Coverage depends on your branch's service area. Enter your address during booking and the system will confirm whether home collection is available for your location.
A home collection fee may apply depending on your location and the branch; this is shown clearly before you confirm your booking.
International Patients
Yes, our International Patients page and dedicated team provide visa assistance letters, appointment coordination, airport pickup guidance, and interpreter support.
Yes, international patients can pay online via Stripe, which supports major international cards and currencies.
Visit the International Patients page and use the contact form there to share your medical needs and travel dates so our team can prepare a treatment and visit plan.
Locations & Branches
All our branch locations, addresses, and contact numbers are listed on the Branches page, where you can also switch your preferred branch for browsing services and prices.
Yes, the Branches page has a "Request a Branch" form where you can tell us your area, and we'll consider it for future expansion.
Test and package prices can vary slightly by branch. Once you select a branch, the prices shown across the site reflect that branch.
Payments & Pricing
We accept bKash, Nagad, and card/bank payments via SSLCommerz for local patients, Stripe for international patients, and a pay-at-clinic (pay-later) option for select bookings.
It depends on the service — some bookings can be confirmed with pay-at-clinic, while others (like certain home care or package bookings) may require online payment to secure your slot.
If a payment fails, your booking is not confirmed and no charge should be made; you can safely retry. If an amount was deducted but your booking still shows as unpaid, contact our support team with your transaction ID.
Yes, a payment confirmation with an invoice/receipt is sent to your email/SMS, and it's also available on your booking confirmation page.
Yes, we work with select corporate clients and insurance partners for direct billing. Check our Corporate page or contact us to see if your employer or insurer is a partner.
Cancellations made well in advance are generally free. Cancelling very close to your appointment time may incur a small fee, which is clearly shown on the manage-booking page before you confirm the cancellation.
Reports & Results
Go to the "View Report" page from the header or footer, then verify your identity using your Booking/Reference ID along with your phone number or date of birth to view or download your report.
Turnaround time depends on the test — routine tests are usually ready within the same day, while specialized tests may take longer. You can check live status anytime on the report status page using your reference number.
Every report we issue includes a unique QR code. Scanning it opens a verification page confirming the report is authentic and matches our records.
Yes, from the report view page you can use the "Share" option to send a secure report link, without having to email or print it yourself.
Prescriptions issued by our doctors include a verification link/QR code. Scanning or opening it confirms the prescription is authentic and shows the issuing doctor's details.
Please contact our support team with your name, phone number, and approximate visit date, and we will help you locate your booking reference.
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